It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims to clarify what you’ll see on your bill after you cancel your Koodo account or Koodo number. What to expect on your next bill: Prorated recurring monthly charges: recurring charges, such as...

Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience. Term Definition Additional airtime charges These are charges that are not included in your current rate plan. Examples of times when you’ll have additional airtime charges:- When you use call forwarding- When you...

Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which you might see on a bill you receive after purchasing a new phone or changing your rate plan. We’ve outlined particular charges on sample bills and offered explanations about why...

** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month, which means you don't need to remember to pay your bills, and they'll always...

You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account. Select View my bill (or select the Self...

It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which you might see on a bill after purchasing...

The Spending Limit Program helps you manage your phone charges by setting a spending threshold on your account. Find out your spending limit by logging in to your Self Serve account. Making payments to avoid service disruption To make sure your service isn’t turned off, you'll need to stay below your spending limit and pay your bill right away. You...

Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the new My Koodo Tab page in Self Serve. Viewing your Tab and Tab Bonus balances Log in to your Self Serve account. Select Self Serve at the top of the screen, then...