Forgot Your Prepaid Password? & Issues Logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password.
If you’ve forgotten your password, go to Prepaid Self Serve and...
If you’re having problems logging in, make sure you’re using the right email and password.
If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password?
If you still can’t get through, contact us for help.
Forgot your voicemail password?
Voicemail passwords can be reset under the Profile tab in Self Serve:
...
Forgot your password?
We feel you. It happens to the best of us!
On the Self Serve login page, select Forgot? beside the password field.
Enter the email that’s registered...
We feel you. It happens to the best of us!
On the Self Serve login page, select Forgot? beside the password field.
Enter the email that’s registered with your Koodo account.
Enter your last name.
Select Submit.
You should receive a reset password link in your email within 15 minutes.
Once you receive the email, select the link and create your...
Changing your Self Serve security question
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is...
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is used to recover your Self Serve email if you’ve forgotten it.
Log in to your Self Serve account.
On the top left, select the Self Serve drop-down menu and choose My profile.
On...