At Koodo Prepaid, we're on a mission to deliver an amazing online experience to our customers, by giving you all the tools you need right at your fingertips. We're excited to unveil the new platform we've built to truly put the power in your hands. Introducing the new Self Serve, Koodo Prepaid’s brand-new self-serve portal that...

If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Voicemail passwords can be reset under the Profile tab in Self Serve: ...

If you bring a friend to Koodo prepaid, we’ll hook both of you up with credits when they activate with us. It’s a win-win! How it works Log in to Prepaid Self Serve so you can find your unique referral code for your friends and family. Once your friends receive their referral code, they’ll be directed to Koodo...

If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your Prepaid Self Serve account. Select the Profile tab. Select Report Lost / Stolen Phone in the Lost or Stolen Phone section. You can also Contact Us to suspend your service. Just so you know, charges...

Here's what you need to activate your Prepaid phone: Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone. Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid plans...

As technology evolves, the legacy Multimedia Messaging Service (MMS) and browsing platform has reached end-of-life. We’re working on platform upgrades, and as of summer 2023 the legacy platform will no longer be supported. Please read further to learn how this will affect your services. Which devices will be affected? Devices launched after 2017 and sold by...

Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, customers using U.S. roaming add-ons will be impacted by differences in coverage or service quality (including 9-1-1 calls) when roaming in the U.S. Customers may also experience changes to services such as welcome messages, voicemail...

To see if your existing phone number is eligible to move to Koodo, check here. To get started with transferring your number to Koodo, please select the How to transfer... dropdown menu that applies to you, then follow the steps: How to transfer your number if you're a Koodo Postpaid customer You’re a Postpaid customer if...

To use Koodo Prepaid, including any Boosters on your account, you'll need to buy a Prepaid base plan first. When it comes to Koodo Prepaid base plans, there are no pay-per-use charges. You'll have unlimited access to your included features for 30 days, and you get exactly what you paid for. No surprises. 3G Prepaid base Plans 3G...

How do 360-day plans work? On a 360-day plan, you’ll get your full 12 months’ worth of data on your activation date. The data will not expire within the 12 months, and any unused data after 360 days will not be carried over. To help you keep track of your usage, we'll send you reminders each time...