If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Voicemail passwords can be reset under the Profile tab in Self Serve: ...

It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims to clarify what you’ll see on your bill after you cancel your Koodo account or Koodo number. What to expect on your next bill: Prorated recurring monthly charges: recurring charges, such as...

Whether you're looking to get a new plan that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you...

Note: While we don’t have a Koodo app, our site is mobile-friendly! If you’re having trouble logging in, there’s probably a simple solution. Let us help! FAQ 1. I’m being told my username or password is invalid. Did you recently reconfirm some information on your account? If so, use the email address and password you set up to...

If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your Prepaid Self Serve account. Select the Profile tab. Select Report Lost / Stolen Phone in the Lost or Stolen Phone section. You can also Contact Us to suspend your service. Just so you know, charges...

Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience. Term Definition Additional airtime charges These are charges that are not included in your current rate plan. Examples of times when you’ll have additional airtime charges:- When you use call forwarding- When you...

Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which you might see on a bill you receive after purchasing a new phone or changing your rate plan. We’ve outlined particular charges on sample bills and offered explanations about why...

Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. Just follow these steps. Log in to your Self Serve account. On the Overview page, click Self Serve then select Mobile services from the drop-down menu. Select Report your lost or stolen phone. Select...

Forgot what email you used to sign up for your Self Serve account? Don’t worry – we’ve got you! Here’s how to log back in. Log in to your Self Serve account. Above the email field, select Forgot? Enter your first and last name. The names must match what was originally used to create the account. From...

Need to change the email you use to log in to Self Serve? Here's how to do it. Log in to your Self Serve account. From the Self Serve dropdown menu, choose My profile. On the My profile page, under the Security section and beside your email address, select Change. Enter your new email address. Select Change email address. You’re done!...