Whether you're looking to get a new plan that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you...

At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. We're constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online. Some of the precautions...

Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve. Need to change your phone number? Here's how. *Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone...

Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve. Did you move recently? Change your address in Self Serve to keep your records updated. Here's how. Log in to your Self Serve account. From the Self Serve drop-down menu, select My profile. Scroll down to Billing address and select Change. Your...

Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Usage from the drop-down menu. A list of usage meters will show your airtime, data and messaging details.   Select...

Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...

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You can change your add-ons by logging in to Self Serve. Here's how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Select the Manage add-ons button. Select the add-on(s) you want, review your changes, and select Submit. Woohoo! You’ve changed your...

Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the new My Koodo Tab page in Self Serve. Viewing your Tab and Tab Bonus balances Log in to your Self Serve account. Select Self Serve at the top of the screen, then...

Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account: Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select...