Privacy and Legal

Here are the privacy and legal policies Koodo Mobile strictly follows.

Privacy

We're committed to protecting your personal info. Read our Privacy Commitment for details. If you have any questions or concerns about Koodo's privacy practices, you may call 1-855-525-6636 or email privacy@koodomobile.com.

Accessibility at Koodo Mobile

At Koodo, we value diversity and inclusiveness.  We support a work environment where all individuals, including those with varying abilities, are treated with dignity and respect. Learn more about our accessibility plan and policy.

Webstore Security

We’re committed to providing you with a safe environment to buy products from our Webstore. Learn about our security and Webstore policies.

Web Terms

While going through the Koodo Mobile site, you automatically agreed to certain terms. Learn what they are.

Service Terms

By activating your Koodo phone, you agreed to Koodo Mobile’s Service Terms. If you activated your phone online, you would have seen the service terms. But if you want another look, here they are.

User Content

Learn more about our Koodo Community user content policy.

Wireless Video Experience Optimization

In order to provide the best possible experience when streaming videos on your mobile wireless device, we've implemented Wireless Video Experience Optimization. Video Experience Optimization improves video streaming by encoding files to reduce their size. As a result, you can save on data usage, videos can be loaded faster and there's less risk of buffering and fewer stalls, without noticeably reducing the image quality. Please note that the level of optimization in different video files will vary based on the degree to which the videos are already optimized, and based on the display capabilities of the device you use. Learn more. With Video Experience Optimization in place, you can continue to access the same range of Internet content, applications and services, subject only to the general rules in our standard mobility Service Terms.

Notice Concerning the Quebec Legal Warranty

Customers in Quebec are covered under the Quebec Legal Warranty through the Consumer Protection Act. The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.

The goods must be usable:

• for the purposes for which they are ordinarily used (Section 37 of the Act); and
• in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (Section 38 of the Act).

The merchant is required to read you the following text:
“The Consumer Protection Act provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time.”

For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.